Privacy Policy

Last updated: October 2026

1. Information We Collect

We collect the following information when you use our service:

Identity: First name, last name, email address
Property: Property address, county, state, assessed value, property characteristics
Payment: Payment is processed by Stripe — we never see or store your full card number
Appeal details: Issues selected, the contents of your kit, and any notice or county decision letter you upload
Usage: IP address, browser type, pages visited (via server logs)

2. How We Use Your Information

To check whether an appeal will lower your tax bill, and to prepare your appeal kit and mail it to you
To send you order confirmation, your kit as a PDF, and delivery updates on your kit
To send deadline reminders and to ask what the county decided
To maintain records of orders and kits for legal and business purposes, including the next-year guarantee
To improve our service and detect fraud

3. Third Parties We Share Data With

Service	Purpose	Data Shared
Stripe	Payment processing	Name, email, payment amount
Lob.com	Printing your kit and mailing it to you (First Class)	Name, mailing address, kit contents
Resend	Email confirmation delivery	Name, email, order summary
RentCast	Property records and comparable sales lookup	Property address
Anthropic	Reading notices and county decision letters you upload (Claude AI)	The uploaded image, property details
Google	Address autocomplete	Address input (partial)
Google Analytics	Site usage measurement	Pages visited, IP address, device type
Google Ads	Advertising and conversion measurement	Pages visited, whether an order completed, order value
Upstash	Temporary data caching and rate limiting	Check results and kit details (up to 7 days)
Supabase	Order database storage	Full order record
Vercel	Application hosting	Server logs, IP addresses

We do not sell your personal information to advertisers or third parties for marketing purposes.

4. Data Retention

Order records: Retained for 7 years for legal and tax purposes
Check results and kit details: Temporarily cached for up to 7 days while you order, then purged from Redis
Email logs: Retained by Resend per their data policy (90 days)
Waitlist entries: Retained until you unsubscribe or we email you that orders are open for you

5. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at customerservice@taxappealusa.com. Note that we may be required to retain certain records for legal compliance.

6. Security

We use industry-standard encryption (TLS/HTTPS) for all data in transit. Payment data is handled entirely by Stripe and never touches our servers. We use row-level security on our database to protect your records.

7. Cookies and advertising

We use session cookies required for the checkout flow.

We also use Google Analytics and Google Ads. When you visit any page on this site, Google sets cookies (including _ga and _gcl_au) that let us count visitors, see which pages they use, and see which of our ads led to an order. Google may use this data to show you our ads on other sites.

You can opt out of Google Analytics with Google’s browser add-on, and you can turn off personalised advertising in your Google Ad Settings. Blocking cookies in your browser also stops these, and the checkout flow will still work.

We do not sell your personal information, and we do not use cookies to build a profile of you for anyone other than ourselves.

8. Contact

For privacy requests or questions, contact us at:
Customer Service: customerservice@taxappealusa.com

← Back to TaxAppeal USA|Terms of Service

TaxAppeal USA is a self-service document-preparation service. We prepare a ready-to-sign appeal kit and mail it to you; you sign it and mail it to the county yourself. In every state we serve, including Florida, we are not property tax consultants, agents, or representatives, we do not provide tax or legal advice, and we do not file appeals or represent customers before any appraisal district, board of assessors, board of equalization, value adjustment board, or review board. Every appeal, protest and petition is prepared for the property owner, signed by the owner, and mailed by the owner in the owner’s name. In Florida your petition is signed by you as the property owner under section 194.011(3), Florida Statutes, and the county’s Value Adjustment Board filing fee is paid by you directly to the county. TaxAppeal USA does not sign as your representative, does not appear before the Board, and does not present evidence or argument at a hearing.