Privacy Policy

Last updated: June 2025

1. Information We Collect

We collect the following information when you use our service:

Identity: First name, last name, email address
Property: Property address, county, state, assessed value, property characteristics
Payment: Payment is processed by Stripe — we never see or store your full card number
Dispute details: Issues selected, protest letter content
Usage: IP address, browser type, pages visited (via server logs)

2. How We Use Your Information

To prepare and mail your property tax protest letter
To send you order confirmation and tracking information
To send filing deadline reminders and outcome follow-up emails
To maintain records of filings for legal and business purposes
To improve our service and detect fraud

3. Third Parties We Share Data With

Service	Purpose	Data Shared
Stripe	Payment processing	Name, email, payment amount
Lob.com	Certified mail dispatch	Name, property address, letter content
Resend	Email confirmation delivery	Name, email, order summary
BatchData	Property data lookup	Property address
Anthropic	Letter generation (Claude AI)	Property data, protest details
Google	Address autocomplete	Address input (partial)
Upstash	Temporary data caching	Letter content (2-hour TTL)
Supabase	Order database storage	Full order record
Vercel	Application hosting	Server logs, IP addresses

We do not sell your personal information to advertisers or third parties for marketing purposes.

4. Data Retention

Order records: Retained for 7 years for legal and tax purposes
Letter content: Temporarily cached for 2 hours, then purged from Redis
Email logs: Retained by Resend per their data policy (90 days)
Waitlist entries: Retained until you unsubscribe or filing season opens

5. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at customerservice@taxappealusa.com. Note that we may be required to retain certain records for legal compliance.

6. Security

We use industry-standard encryption (TLS/HTTPS) for all data in transit. Payment data is handled entirely by Stripe and never touches our servers. We use row-level security on our database to protect your records.

7. Cookies

We use minimal session cookies required for the checkout flow. We do not use advertising or tracking cookies.

8. Contact

For privacy requests or questions, contact us at:
Customer Service: customerservice@taxappealusa.com

← Back to TaxAppeal USA|Terms of Service

TaxAppeal USA is a self-service document-preparation and mail filing service. In every state we serve, including Florida, we are not property tax consultants, agents, or representatives, we do not provide tax or legal advice, and we do not represent customers before any appraisal district, board of equalization, value adjustment board, or review board. Every protest and petition is prepared for the property owner, signed by the owner, and filed in the owner’s name. In Florida we also pay your county’s Value Adjustment Board filing fee on your behalf and mail your petition to the Clerk of the Value Adjustment Board. Your petition is signed by you as the property owner under section 194.011(3), Florida Statutes. TaxAppeal USA does not sign as your representative, does not appear before the Board, and does not present evidence or argument at a hearing.