Privacy Policy

Last updated: June 15, 2026

TaxAppeal USA ("TaxAppeal," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at taxappealusa.com.

1. Information We Collect

Information you provide directly:

Name and email address (account creation)
Property address (for dispute filing)
Payment information (processed securely by Stripe — we never store card numbers)
Property details you manually enter (assessed value, square footage, etc.)
Property issues and notes you select during the dispute process

Information we collect automatically:

Property data from public records via BatchData and county assessor databases
Comparable sales data from public real estate records
County and appraisal district information from public government sources
Basic usage data (pages visited, time on site) via analytics

2. How We Use Your Information

Purpose	Data Used
Generate your dispute letter	Name, property address, assessed value, property details, issues selected
File your dispute via certified mail	Name, property address, appraisal district address
Process your payment	Email address (passed to Stripe)
Send confirmation emails	Email address, order details, dispute letter
Improve our service	Aggregated, anonymized usage data
Customer support	Email address, order details

3. Information We Share

We do not sell, trade, or rent your personal information to third parties. We share your information only as necessary to provide our service:

Third Party	Purpose	Data Shared
Stripe	Payment processing	Email address, payment amount
Lob.com	Certified mail dispatch	Your name and address, district address, letter content
Resend	Email delivery	Email address, letter content
BatchData	Property data lookup	Property address
Anthropic	Letter generation (Claude AI)	Property details, issues selected, prompt data
Google	Address autocomplete	Address search queries
Upstash	Data caching	County and district lookup results
County Appraisal Districts	Filing your protest	Your name, address, dispute letter

We may also disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of TaxAppeal, our users, or others.

4. Data Retention

We retain your personal information for as long as necessary to provide our service and comply with legal obligations:

Account data: Retained while your account is active and for 3 years after
Payment records: Retained for 7 years for tax and accounting purposes
Dispute letters: Retained for 3 years as proof of filing
Cached lookup data: Automatically expires after 180 days
Temporary letter storage: Automatically expires after 2 hours (Redis)

5. Data Security

We implement industry-standard security measures to protect your information:

All data transmitted via HTTPS/TLS encryption
Payment processing handled entirely by Stripe — we never store card numbers
API keys and credentials stored as encrypted environment variables
Access to customer data restricted to authorized personnel only

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request your data in a portable format
Opt-out: Opt out of any marketing communications

To exercise any of these rights, contact us at disputes@taxappealusa.com.

7. Cookies

TaxAppeal uses minimal cookies necessary for the service to function, including session management and security tokens. We do not use advertising or tracking cookies. We do not display ads and do not share data with advertisers.

8. Children's Privacy

TaxAppeal is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our service may contain links to third-party websites (such as your county appraisal district). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TaxAppeal USA
Email: disputes@taxappealusa.com
Website: taxappealusa.com